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Refund Policy

Last Updated: 18 November 2025

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1. Introduction

This Refund & Cancellation Policy explains how refunds, cancellations, and return requests are handled for services, digital products, and membership plans provided by JL Design Studios.
By purchasing or subscribing to our offerings, you agree to the terms outlined below.

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2. Services (Design, Creative Work, Custom Projects)

2.1 Deposits

All deposits paid to start a project are non-refundable, as they secure your booking and cover initial project preparation, planning, and resource allocation.

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2.2 Project-Based Refunds

Refunds for ongoing or completed creative work are handled case-by-case and are only considered if:

  • the work has not yet begun, or

  • we are unable to deliver the agreed-upon service.

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Once conceptual work, drafts, design labour, or production hours have been completed, refunds are not available.

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2.3 Cancellations

If you cancel a project after work has begun, you remain responsible for payment of work completed up to the cancellation date.
You will receive an itemised invoice reflecting this.

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3. Digital Products (Templates, Design Assets, Downloads, Tutorials)

3.1 All Digital Products Are Final Sale

Because digital products cannot be “returned,” all downloads, templates, assets, and tutorials are non-refundable once delivered or accessed - even if they have not yet been downloaded.

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3.2 Technical Issues

If a file is corrupted, inaccessible, or incorrectly delivered, we will:

  • replace or reissue the product at no additional cost, or

  • provide an alternative file where available.

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4. Memberships & Subscription Plans (Free or Paid)

4.1 Billing

All paid membership plans operate on recurring billing unless otherwise stated.

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4.2 Cancellation

You may cancel your subscription at any time through your account settings.
Your access will remain active until the end of the current billing cycle.
We do not offer prorated refunds for partially used subscription periods.

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4.3 Refunds for Subscriptions

Refunds will only be considered if:

  • a duplicate payment was made in error, or

  • a technical issue prevented access to paid features and we cannot resolve it.

Refunds are not provided for:

  • change of mind,

  • forgetting to cancel before billing,

  • unused content.

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5. Compliance With South African Law

This Policy is designed in alignment with the Consumer Protection Act (CPA) and other applicable laws of the Republic of South Africa.
Where the CPA provides mandatory consumer rights, those will apply.

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6. How to Request a Refund or Cancellation

To request a refund or cancellation, contact us at:
Email: info@jldesignstudios.net
Please include:

  • your name,

  • order number or invoice number,

  • a description of the issue,

  • any supporting files or screenshots.

We aim to respond to all refund or cancellation queries within 5 business days.

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7. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.
Updates will be posted on this page, and the “Last Updated” date will be revised accordingly.
Continued use of our services after updates indicates acceptance of the revised Policy.

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